R&J Baker Company

RJB Warranty Policy

WARRANTY

RJB Computer Systems are sold with a two-year hardware parts and labour warranty against defects in material and workmanship.  Unless specified otherwise, all other products are sold with a one-year hardware parts and labour warranty against defects in material and workmanship. These warranty's do not cover defects caused by misuse or physical damage via shipping, or by the customer. There is no implied warranty that any products will either fit any particular purpose, or be compatible with other hardware or software.

WARRANTY RETURNS

Return Authorization must be pre-arranged with R&J Baker Company. Defective products are to be returned to R&J Baker Company freight pre-paid. Any goods returned for warranty that are found to be non-defective (or damaged as a result of misuse including static discharge) will be shipped back to the customer collect.  A service fee of $35 per hour shop time will be applied. R&J Baker will not, whether expressed or implied, be liable for any damages resulting from the use of Our products.

RETURNS

Products may be returned within 21 days of received date provided they are in "As New"condition and undamaged, in original packaging, including all components, cables, software, manuals, etc. If any components are missing, We will have to return the product freight-collect. Returns are subject to a 15% restocking charge.